With the advancements in technology, the internet protocol based communication services are growing at an exceptional rate. The low operational cost and high flexibility of the VoIP have lead the IP based telephony to enter many organizations. Alliance Infotech’s Arcane is a professional VoIP recording and monitoring solution that has been designed to perfectly suit the unique requirements of the organizations. Arcane forms a key to monitor, record, store and evaluate all the interactions to enhance and optimize the workflow and business strategies in the organizations.
The Following are the key aspects of the Arcane IP Logger
- ACTIVE AND PASSIVE RECORDING - Arcane offers both active and passive logging for most of the TDM and IP soft phones and hard phones.
- IP AND HYBRID RECORDING – Arcane allows both pure IP and hybrid recording in the same system without any additional investment in additional servers.
- LIVE MONITORING & MULTI-SITE RECORDING – Arcane supports monitoring and recording the interactions at remote locations using a single user interface.
- DEDICATED SEARCH ENGINE FOR EASY SEARCH AND REPLAY – Arcane offers a comprehensive search engine comprising of options such as channel number, calling number, CLID, date, call type, tapped number, missed calls and many others for quick search and identification of records.
- RELIABLE BACKUP AND STORAGE – Arcane supports multiple storage and redundant backup options including the Network Attached Storage and RAID setups.
- INTEGRATION WITH MANY PBX AND PHONE SYSTEMS – Arcane seamlessly integrates with the telephony equipments from the leading manufacturers such as Avaya, Alcatel, Ericsson, NEC, Cisco, Aastra, Siemens, Mitel, Nortel and many others.